Refund policy

At Euphoria™️, we believe in keeping things clear, fair, and focused on your wellbeing. Because our products are ingestible supplements, we follow strict hygiene standards — but we’re still human, and we’re here to help when things go wrong.

Here’s everything you need to know:

🚫 Can I Return My Supplements?

We’re afraid not.
To protect all our customers, we do not accept returns on any supplement products — even if unopened. This is a standard safety measure in the health and wellness industry to avoid contamination or tampering.

🛠 Damaged or Faulty Items

If your product arrives damaged or defective, we’ve got you covered.

What to do: Contact us within 7 days of receiving your order.

Send clear photos of the damaged item(s) and packaging to contact@euphoriaretail.com
We’ll review and, if approved, offer one of the following:

  • A free replacement

  • A full refund to your original payment method

Processing time: Refunds are issued within 4–7 business days after approval.

🚚 Where’s My Order?

We ship our products from trusted partners and aim to get them to you as quickly as possible. Sometimes, external factors like customs checks or carrier delays can slow things down.

If your order hasn’t arrived:

  • Wait 10 business days after the end of the estimated delivery window (shown at checkout)

  • Then contact us and we’ll launch an investigation with the carrier

If confirmed lost in transit, we’ll send a replacement or issue a refund.

🧭 What If the Courier Can’t Find My Address?

If the courier is unable to deliver due to address issues, your parcel may be returned to the local delivery hub.
If this happens, we’ll reach out and ask you to confirm or update your address. Once confirmed, we’ll reattempt delivery at no extra cost.

🔒 Lost or Stolen After Delivery?

If your package is marked as “delivered” but you didn’t receive it:

  • Please contact us within 7 days of the delivery notification

  • We’ll share full tracking information and courier details

While we aren’t liable for stolen parcels, we’ll do our best to help you file a claim or investigate with the courier.

🧾 Refund Timelines

Approved refunds are processed within 4–7 business days from confirmation. You’ll receive a notification once the refund has been issued.

📩 Still Need Help?

We’re always here to support you.

Just email us at contact@euphoriaretail.com with your order number and any relevant details. Our customer care team will respond within 1–2 business days.

Thanks for choosing Euphoria™️.
We’re here to keep your wellness journey smooth, simple, and stress-free.